ITIL Foundation Certification ITILFND_V4 pdf dumps

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Which ITIL guiding principle recommends using existing services, processes and tools when improving services?

A. Progress iteratively with feedback

B. Keep is simple and practical

C. Start where you are

D. Focus on value

Answer: C

Which statement about emergency changes is CORRECT?

A. The testing of emergency can be eliminated in order to implement the change quickly

B. The assessment and authorization of emergency changes is expedited to ensure they can be implemented quickly

C. Emergency changes should be authorized and implemented as service requests

D. Emergency changes must be fully documented before authorization and implementation

Answer: B

Which ITIL practice has a purpose that includes reducing the likelihood of incidents?

A. Change control

B. Continual improvement

C. Problem management

D. Service desk

Answer: C

Which practice has a purpose that includes ensuring that risks have been properly assessed?

A. Service configuration management

B. Problem management

C. Service level management

D. Change control

Answer: D

Which TWO statements about an organization’s culture are CORRECT? (Choose two.)

1. It is created from shared values based on how it carries out its work

2. It is determined by the type of technology used to support services

3. It should be based on the culture of prospective suppliers

4. It should be based on the objectives of the organization

A. 1 and 2

B. 2 and 3

C. 3 and 4

D. 1 and 4

Answer: D

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