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You plan to convert products that you use on work orders to customer assets. You need to automatically create customer assets for all work orders.How should you configure the products?

A. On the Work Order Type record, set the value of Product to Customer Asset to Yes.

B. On the Incident Type record, set the value of Product to Customer Asset to Yes.

C. On the Product record, set the value of Convert to Customer Asset to Yes.

D. On the Work Order Product record, set the value of Convert Product to Customer Asset to Yes.

Answer: C

You manage a group of home improvement contractors. The contractors provide many types of services of homeowners including repairs and new construction. You need to create charts that organize the services by categories and ensure that the charts can be viewed in dashboards.Which feature should you implement?

A. Time Groups

B. Work Order Types

C. Work Order Sub-Statuses

D. Incident Types

Answer: B

Which work order status value indicates that a technician’s work is ready for review and approval?

A. Closed – Posted

B. Closed – Completed

C. Open – Completed

D. Open – Posted

Answer: C

You need to provide agents with a checklist of actions to complete as part of a work order. The duration of these actions must roll up to the work order.Which record type should you use?

A. time entries

B. service tasks

C. incidents

D. service activities

Answer: B

You are implementing Microsoft Dynamics 365 Field Service for a company. The company has several repeatable services that it performs as work orders. You need ensure that you can automatically add services and tasks on word orders.Which feature should you implement?

A. Business Process Flow

B. Work Order Type

C. Service Task Type

D. Incident Type

Answer: D

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