ITIL Foundation Certification ITILFND_V4 dumps pdf

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Certqueen ITILFND_V4 Sample Questions Share

Which is included in the purpose of the 'change control' practice?

A. Make new and changed services available for use

B. Ensure that risks have been properly assessed

C. Record and report selected changes of state

D. Plan and manage the full lifecycle of all IT assets

Answer: B

What is an activity of the 'incident management' practice?

A. Assessing and prioritizing improvement opportunities

B. Performing service reviews with customers

C. Providing good-quality updates when expected

D. Automating service requests to the greatest degree possible

Answer: C

Which activity is part of the 'continual improvement' practice?

A. Identifying the cause of incidents and recommending related improvements

B. Authorizing changes to implement improvements

C. Logging and managing incidents that result in improvement opportunities

D. Making business cases for improvement action

Answer: D

What is the definition of service management?

A. Activities performed by an organization to provide products and services to their consumers

B. A description of services based on products, which meet the needs of a target consumer group

C. A means of enabling value co-creation by facilitating outcomes that customers want to achieve

D. A set of specialized organizational capabilities for enabling value for customers in the form of services

Answer: D

What varies in size and complexity, and uses functions to achieve its objectives?

A. A risk

B. An organization

C. A practice

D. An outcome

Answer: B

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